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Subscription and Refund Policy

Last updated September 30, 2026.

This policy explains how memberships, credits, prints and downloads are billed, and when we give refunds. It is part of our Terms of Use.

1. Credits

  • Most creating actions cost credits. The credit cost is shown before you confirm.
  • Credits have no cash value and cannot be transferred, sold or exchanged for cash, except where the law requires.
  • If a picture fails to be made because of a problem on our side, the credits are returned to your account automatically.
  • Credits stay on your account for as long as the account is open, whether or not you keep a membership.

2. The free trial

  • New accounts get free starting credits and can use every tool with them. There is no time limit and no card is needed. Accounts made from the same internet address within 30 days may get fewer credits.

3. Memberships

  • A membership is a subscription billed monthly, or yearly at a lower total. The plans, their prices and what each includes are shown on our pricing page and at checkout.
  • Each month of membership adds that plan's credits to your account. On a yearly membership the credits still arrive a month at a time. Unused credits roll over.
  • Some tools are included only from certain plans up; the pricing page and the studio say which.
  • Renewal. A membership renews automatically at the end of each billing period until you cancel.
  • Cancelling. Cancel any time from Account, then Manage or cancel subscription, or email us via the contact page. Your membership stays active until the end of the period you have paid for; no further charges are made, and the credits already in your account stay there.
  • Switching plans. When you switch to another plan, the new plan starts right away and is charged in full; the old plan ends at that moment. Credits from the old plan stay on your account. The unused part of the old plan is not refunded.
  • Price changes. We may change plan prices. A change applies from your next renewal, and we tell you before it does.

4. Credit packs

  • Credit packs are one-time purchases for anyone with an account, members and trial accounts alike. Credits appear in your account as soon as payment is confirmed.
  • Members receive extra credits on each pack, as a percentage set by their plan and shown before checkout.
  • Pack prices may change; a change never affects a pack you have already bought.

Promotions. Special offers, coupons and giveaway prizes may have their own conditions, which we show with the offer.

5. Refunds for memberships and credits

Option A (recommended, simple and customer-friendly):

  • Memberships: if you have not used any of the credits from your first payment, you can ask for a full refund within 14 days of it. Renewals and plan switches are not refunded; cancel before the renewal date to avoid the next charge.
  • Credit packs: if you have not used any credits from a pack, you can ask for a full refund within 14 days of buying it. Once credits from the pack have been used, it cannot be refunded.

Option B (stricter): all membership payments and credit purchases are final and non-refundable, except where the law requires otherwise or where we made a billing mistake.

Under either option:

  • we always fix billing mistakes, such as a double charge;
  • when a payment is refunded, the credits it added are removed from your account; and
  • we do not refund credits used on pictures you did not like, because every picture uses real AI processing. If a picture came out badly because of a problem on our side, tell us and we will return the credits.

6. Prints

Prints are made to order by our professional printing partner.

  • Damaged or defective prints: if your print arrives damaged or has a printing defect, email us within [7] days of delivery with a photo of the problem. We will reprint it at no cost, or refund it if a reprint is not possible.
  • Lost packages: if tracking shows your order was lost in transit, we will reprint it or refund it.
  • Change of mind: because every print is made for you, we cannot accept returns or give refunds if you change your mind, pick the wrong size, or are unhappy with a picture you chose. Please check your size, finish and picture carefully before you order.
  • Color: a printed picture may look slightly different from your screen. This is not a defect.
  • Wrong address: if an order is sent to the address you entered and it is wrong, we cannot refund it. We will help if we can.

7. Digital downloads

Downloads are delivered right away and cannot be returned, so they are not refundable once the file has been downloaded, except where the law requires otherwise. If a file is damaged or does not match the listing, email us within [3] days and we will fix it or refund it.

The download link we email you works for 72 hours. After that, the file stays available in Your Orders in your account.

8. How to ask for a refund

Email support@photomart.ai from the email address on your account, with your order details. Approved refunds go back to your original payment method, usually within 5 to 10 business days, depending on your bank.

If you file a chargeback with your bank instead of contacting us first, we may suspend your account while the dispute is open.

9. Taxes and currency

Prices are in U.S. dollars. Your bank may charge its own fees or currency conversion; these are not refundable by us. You are responsible for any sales tax or similar tax that applies to your purchase.

10. Contact

support@photomart.ai