FAQ

What Is PhotoMart.ai?

PhotoMart.ai is an AI photography studio. Add a photo of yourself, your team, your product or your athlete, pick a style, and your finished picture is ready in minutes. There are tools for portraits, artistic looks, business headshots, products, sports posters, motivational posters, live events and more. Read more: Which Create Tool Should I Use?.

Do I Need To Write Any Prompts?

No. You never see or write a prompt. You pick your photos and click the styles you want, and everything else is handled for you. Read more: Do I Need To Write Prompts?.

How Do I Get Started?

Create an account with your email address, add a photo, pick a style and press Create. New members start with free credits, enough to try every tool before choosing a plan. Read more: How Do I Get Started?.

How Do Credits Work?

Credits pay for the pictures you make, and you are only charged when a picture is made successfully. Buy a credit pack or a membership, or earn free credits by inviting a friend, adding the PhotoMart.ai logo to a picture and more. Read more: How Do Credits Work? and How Can I Get Free Credits?.

Are My Photos Kept Private?

Yes. Your uploads are private to your account and are never shown publicly unless you tick the box that lets us use them for marketing. We never sell your photos and never use them to train an AI model. Read more: Are My Photos Kept Private?.

Can I Delete My Photos?

Yes, at any time, from Settings, then My Photos. Once deleted, a photo is gone from your account. Read more: How Do I Delete My Uploaded Photos?.

Can I Print My Pictures?

Yes. Every picture comes with a 2K file at no extra cost. For a poster or a big framed piece, upgrade to a 4K or 8K file, or order professional lab prints. Read more: How Do I Get A Bigger File For Printing?.

Can I Get A Refund?

Each picture is made the moment you spend credits on it, so purchases are generally not refundable. If you were charged in error, or have not used the credits yet, write to us and we will make it right. Read more: Subscription And Refund Policy.

Why Do You Use Dark Mode Or Black On Your Website?

Surrounding colors change how we see color. A black backdrop creates strong contrast, so colors look more vivid, sharper and more impactful.

How Do I Contact You?

Send a message from the Contact page and Rick answers personally. For quick answers, the Knowledge Base covers every tool, credits, prints and your account. Read more: Contact and Knowledge Base.