Knowledge Base
How everything works, what the settings mean, and what things cost.
The Basics
- What Is Aspect Ratio?The shape of your picture: how wide it is compared with how tall. Pick it to match where the picture is going.
- What Is Resolution?How much detail your picture holds, measured in pixels. Standard is free; 4K, 8K and 16K add detail for bigger prints.
- What Is Format?The kind of file your picture downloads as: PNG, JPEG or WebP. Each is a trade-off between quality and file size.
Getting Started
- How Do I Get Started On PhotoMart.ai?A quick walkthrough of signing up, adding a photo, picking a style and making your first picture.
- Which Create Tool Should I Use?A quick guide to choosing the right tool for what you want to make.
- What Is A Character Sheet?Explains the private Character Sheet PhotoMart.ai builds from your photos to keep your likeness consistent.
- Do I Need To Write Prompts?No, you never write or see a prompt. You just pick photos and styles and press Create.
- What Is My PhotoMart Album?An overview of My PhotoMart Album, where your finished pictures are collected.
- What Is Your Images Page For?My Photos is where your uploaded source photos live, separate from your finished pictures.
Create Tools
- How Do I Make A Portrait Pic?Steps to make a Portrait Pic: pick a style, add a photo, get results in minutes.
- How Do I Use The Photo Style Creator?How to put one of our numbered PhotoMart Photo Styles on your own photo with the Photo Style Creator, step by step, and what it costs.
- How Do I Use Business Headshot Photography For My Team?Upload everyone's photos, set the look once, and get matching headshots with your logo and text.
- How Do I Make Product Photos?Use Photo Style Creator's Product styles to turn your product photo into a styled picture.
- How Do I Make Sports Pics?Turn your sports shots into personalized graphics like Player Two, Memory Mate Three or Team One.
- How Do I Make A Motivational Pic Poster?How to combine your photo and words into a displayable motivational poster.
- How Do I Use Playground Pics?How to try a sample picture's look with yourself in it, just for fun.
- How Do I Set Up Headshots For My Whole Team?How Business Headshot Photography works for multiple team members on one backdrop.
- How Many Photos Do I Upload For Photo Style Creator?How many photos to add for the best Photo Style Creator results.
- How Often Are New Styles Added?New styles are added every week to keep the style library growing.
- How Do I Use Live Pics At An Event?How to take a photo at an event, place it on a template and send it by email.
Credits And Pricing
- How Do Credits Work?Credits pay for each picture you make, and you are only charged when a picture is made successfully.
- What Credit Packs And Plans Are Available?Compare the Try It For Free plan, PhotoMart Membership, and the member credit slider for buying more credits.
- How Does Auto-Renew Work On Credit Packs?Membership renews automatically each period, and Auto Top Off can recharge credits automatically when your balance runs low.
- How Can I Get Free Credits?Ways to earn free credits like sign-up bonus, referrals, and sharing.
- How Does Inviting A Friend Work?Invite a friend and you both get 5 credits once their first purchase is paid.
- What Is The Image Of The Week Email?An email that includes 3 free credits.
- How Do I Get Credits Back For Adding The Logo?Keep the PhotoMart.ai logo on a picture to earn 5 credits back; sharing a logoed picture earns more.
- How Much Does It Cost For Multiple People In One Picture?Photo Style Creator and other tools add extra credits for each additional person in a picture.
- How Do I Pay And Is My Card Safe?Explains how payment works for memberships, credit packs, and Auto Top Off.
- Can I Get A Refund?Pictures are made the moment credits are spent, so purchases are generally not refundable, except for errors.
Prints And Downloads
- How Do I Get A Bigger File For Printing (4K Or 8K)?Explains upgrading your picture's file size for larger prints.
- How Do I Order A Print From Fine Art Gallery?Choose a style, presentation and paper to order a signed Fine Art Gallery print.
- What Are Fine Art Gallery Collections?Explains the Fine Art Gallery offering of signed prints made by professional photographers.
- What Are Painted Prints (Watercolor, Impressionist, Painterly)?Explains the artistic style options available for Fine Art Gallery.
- Can I Buy A Full-Resolution Download?Explains resolution options and downloading larger files.
Your Account
- What Happens To My Images If I Cancel?The pictures in My PhotoMart Album are held for 14 days after cancellation, then deleted.
- Are My Photos Kept Private?Your uploads stay private to your account unless you check a box allowing marketing use, and you can delete them anytime.
- How Do I Delete My Uploaded Photos?You can remove your uploaded photos anytime from Settings → My Photos.
- Where Do The Shopping Links Come From?Shopping links come from retail partners matched to your size and budget, so check prices on the retailer's page.
- Who Can Create An Account?Explains who is allowed to sign up for a PhotoMart.ai account.
- How Do I Sign In?Explains how to sign in to your account.
- How Do I Contact PhotoMart.ai?Explains how to reach PhotoMart.ai with questions or ideas.