Can I get a refund?

Purchases are generally not refundable, since credits are used to make your images right away. If something went wrong, though, we want to make it right.

When you can ask for a refund

• You were charged in error.
• You are unhappy with a purchase and have not yet used the credits.

In either case, email us within 14 days of the charge and we will sort it out.

Why purchases work this way

Each image is generated the moment you spend credits on it, so there is no way to "undo" that work once it is done. That is why refunds are only offered for genuine billing errors or for credits you have not touched yet.

What is never charged

You are only charged credits when an image is made successfully. If a generation fails on our side, you keep your credits, no refund request needed.

How to reach us

Send a note to rick@photomart.ai with details of your purchase and what happened. Include the date of the charge and, if you have it, the order or account email so we can find it quickly.

For everything else about payments, credit packs and plans, see the pricing section, and check the Terms page for the full policy.